Privacy Policy
Effective Date: January 1, 2025
At Zip Bank (“Zip Bank,” “we,” “us,” or “our”), your privacy is important to us. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal data when you use our digital banking services through our website (https://zipbank.icu) or our mobile application (collectively, the “Platform”).
By accessing or using the Platform, you agree to the terms of this Privacy Policy. If you do not agree, please do not use the Platform.
We collect both personal and non-personal information to provide and enhance our services.
We may collect the following types of personal data:
Identity Information: Full name, date of birth, gender, and identification documents (e.g., national ID, passport, driver’s license).
Contact Details: Email address, phone number, physical address.
Financial Data: Bank account details, payment card information, transaction history, account balances.
Verification Data: Utility bills, proof of address, biometric data (e.g., facial verification) for KYC compliance.
Communication Records: Data from interactions with our support team, surveys, feedback forms, or complaints.
This includes data that does not directly identify you:
Device Data: IP address, browser type, operating system, device type.
Usage Data: Pages visited, time spent on the Platform, referral sources, navigation paths, and click patterns.
We may receive information from third-party services or partners, such as:
Verification providers
Credit bureaus
Regulatory agencies
This helps us validate your identity and ensure compliance with applicable laws.
We use your information to operate efficiently, provide secure services, comply with regulations, and improve your experience.
Creating and managing your Zip Bank account
Processing financial transactions (deposits, withdrawals, transfers, bill payments)
Providing customer service and support
Verifying your identity and documents for Know Your Customer (KYC) requirements
Complying with Anti-Money Laundering (AML) and Counter-Terrorism Financing (CTF) laws
Monitoring for suspicious activity and fraud prevention
Responding to regulatory or legal requests
Sending transactional emails, account alerts, and service announcements
Responding to inquiries or support tickets
Sending newsletters or promotional content (if you have opted in)
Analyzing user behavior to improve usability, performance, and features
Conducting analytics and internal reporting
Customizing your experience based on preferences and usage
We do not sell or rent your personal data. However, we may share your data with:
We work with third-party vendors who support our operations, such as:
KYC and identity verification partners
Cloud and hosting providers
Payment processors
Customer service platforms
All vendors are bound by contractual obligations to protect your data and use it only as instructed.
We may disclose your data to government authorities or regulatory bodies to:
Meet legal obligations
Respond to court orders, subpoenas, or lawful investigations
Cooperate with tax and compliance authorities
If Zip Bank undergoes a merger, acquisition, or sale of assets, your data may be transferred to the new entity as part of the transaction. We will ensure continued protection and notify you of significant changes.
We may share your data with third parties if you explicitly authorize it, such as when you integrate ZipBank with another application or financial tool.
We implement strong technical and organizational security measures to protect your personal data, including:
Encryption in transit and at rest
Secure storage environments
Multi-layered firewalls
Access control mechanisms
Regular security audits and assessments
Despite our efforts, no method of data transmission over the internet or electronic storage is completely secure. We encourage you to also take steps to protect your credentials and avoid sharing sensitive data in unsecured environments.
Subject to applicable data protection laws, you may exercise the following rights:
Right to Access: Request access to the personal data we hold about you.
Right to Rectification: Request corrections to inaccurate or incomplete data.
Right to Erasure: Request deletion of your data, where legally permissible.
Right to Restrict Processing: Ask us to suspend processing of your data under specific conditions.
Right to Object: Object to certain types of processing, such as direct marketing.
Right to Data Portability: Request your data in a machine-readable format to transfer to another service provider.
To exercise any of these rights, please contact us at: support@zipbank.icu
We may request proof of identity before processing your request and will respond within the time period required by law.
We retain your personal data for as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by law. When data is no longer needed, it will be securely deleted or anonymized.
Retention periods depend on:
Regulatory requirements
Account activity
Dispute resolution needs
Legal obligations
Our Platform uses cookies and similar technologies to:
Enable core functionalities
Analyze user behavior and improve performance
Personalize your experience
You can control cookies through your browser settings. However, disabling certain cookies may affect the functionality of the Platform.
Our Platform may contain links to external websites or services. We are not responsible for the content, privacy practices, or security of such third parties. We recommend reviewing their respective privacy policies before providing any personal information.
Our services are not intended for individuals under the age of 18. We do not knowingly collect personal data from children. If we become aware that a minor has submitted personal information, we will delete it promptly.
Zip Bank operates globally. Your personal data may be transferred to and processed in countries outside your country of residence. We ensure that appropriate safeguards are in place in accordance with data protection regulations for international transfers.
We may update this Privacy Policy periodically to reflect changes in our operations, legal obligations, or user feedback. The most recent version will always be available on our website. In the case of material changes, we may notify you via email or in-app notification.
We encourage you to review this Privacy Policy regularly to stay informed of how we handle your data.
If you have questions, requests, or concerns regarding this Privacy Policy or our data handling practices, you may contact us at:
Email: support@zipbank.icu
Website: https://zipbank.icu